Dr Clancy’s practice closed permanently on September 12, 2024.

Over 20 years we have cared for more than 24,000 patients. I am sincerely grateful to my medical colleagues for trusting me with the care of their patients, my practice team in supporting me so expertly and the community for trusting me with their care.

Medical records will be securely stored. Patients can request access to their records by emailing  admin@clancy-ent.com.au

This email address is for administrative services. No medical information, advice, prescriptions or referrals can be provided. 

This email address is monitored monthly and you will receive a reply within 30 days of your email, provided your request complies with legislation relevant to medical records and patient privacy, as outlined below.

If you are the patient (or a parent or guardian of the patient who is under 18 years of age), please send an email requesting your records, including your full name, date of birth, home address (and mailing address if different), mobile phone number  and the email address where you would like the records to be sent.

Medical records will be emailed by secure encrypted email. If you are the patient, the password to open the documents will be your date of birth in this format: ddMmmyyyy

For example if your date of birth is the first of January 2005, the password will be 01Jan2005. 

If you are not the patient, parent or guardian you must include:

1. 1. a signed authority to release medical records, including the patient’s name, date of birth, home address, mobile phone number and email address. Medical records will not be released without the patient’s authority to do so. Emails without patient authority will not be responded to.
   2. where the records should be emailed to. This could be the patient or the patient’s treating doctor. Please include a valid email address and the doctor’s name, clinic name, street address and/or mailing address and phone number 
   3. Medical records will be emailed by secure encrypted email. The medical practice will receive the password to access the documents by telephone call. The encryption password is stable and most medical practices will already have the password.  

Medical records will be emailed to patients or their doctor, free of charge.

If you require records to be printed and posted, an administration and postage fee of $60 will apply. An invoice will be emailed to you for payment by EFT. On receipt of funds, records will be mailed.

Dr Bridget Clancy MBBS FRACS GAICD