All staff are trained in cultural safety and gender diversity.
Our practice values are service to rural patients, quality, respect, integrity and innovation.
We utilise information and communication technologies to improve services to patients and referrers including
Effective communication during consultations, online and in print facilitates our patients’ self-care and informed consent for surgery. Patients are provided with a printed plan for treatment during their consultation.
The clinic is split into 1 day a week for patients with private insurance and the remainder of the week for patients without private insurance, including 3 public operating lists a week at South West Healthcare. There are 250 patients without insurance on a wait list for an appointment.
Masks are welcome
ENT clinics are high risk areas for COVID-19 transmission as well as all the other respiratory infections. We care for many patients who are vulnerable, having cancer treatment or too young to have COVID-19 vaccination. Surgeons and nurses will wear masks when examining patients.
Stay home if you are unwell
Don’t come to an appointment if you have a cold or cough, even if you have a negative RAST test. It’s not fair to other patients or our staff. Ring reception to change to a telehealth appointment or reschedule your appointment.
Please do not bring other people to the appointment with you unless absolutely necessary for caring purposes; we can use phone or video calls to include others when needed.
Fees are payable on the day of service. Our current fee schedule is here.
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