Dr Bridget Clancy is an Ear, Nose, Throat & Head & Neck surgeon.

Dr Clancy provides patient-centred care in a culturally safe setting for children and adults. 

All staff are trained in cultural safety and gender diversity.

Our practice values are service to rural patients, quality, respect, integrity and innovation.

We utilise information and communication technologies to improve services to patients and referrers including

• comprehensive information for patients on our website and You Tube channel,
• online secure patient registration,
• prompt secure electronic delivery of communication to referrers,
• telehealth,
• SMS reminders,
• data capture for regular review of results of surgery and outcomes for patients,
• and patient and referrer satisfaction surveys to facilitate continuous improvement.

Effective communication during consultations, online and in print facilitates our patients’ self-care and informed consent for surgery. Patients are provided with a printed plan for treatment during their consultation.

We are changing the way we work to keep our staff and patients safe during the COVID-19 pandemic.

The COVID-19 virus (also called corona virus) symptoms include fever, cough and shortness of breath. The virus is spread by droplet (a droplet of saliva or mucous from an infected person going into the mouth or nose of another person) and by touching surfaces an infected person has touched, then touching your own nose or mouth.

We are changing the way we work to keep staff and patients safe because:

1. ENT surgeons and nurses have a higher risk of getting covid 19 when they examine or operate on the ears, nose and throat. ENT surgeons and nurses have a higher risk of dying from COVID 19
2. People have a higher chance of getting covid 19 when they come into contact with people, including in hospital or waiting rooms

From October 1st, our practice will enter the third phase of our COVID-19 response. The clinic will be open for on-site visits and telehealth and normal surgery schedules will recommence.

If you

• have cough, sneezing or runny nose, that is not normal for you, or
• have been in South Australia in the last 14 days

please do not attend. Contact our staff to reschedule.

In accordance with Victorian Government guidelines, you must wear a mask inside the clinic.

Physical distancing measures are in place

• All chairs are set 1.5 metres apart
• Surgeons and nurses will wear personal protective equipment (PPE) including masks when examining patients
• 4 square metre rule: each room has a maximum number of people, including maximum 6 people in the waiting room
• you can help by not bringing other people to the appointment with you; we can use phone or video calls to include others when needed
• you will receive two text messages the day before your appointment:
  • to remind you of the appointment and ask you to confirm you will attend,
  • and another asking you to wait in your car when you arrive and phone the staff. They will then let you know when to come into the clinic.

Fees are payable on the day of service. Our current fee schedule is here.

For further information about how to care for yourself and your family during this time:

Ring the Vic Gov Corona Virus Help Line on  1800 675 398 , available 24 hours a day or visit their website  for information, updated daily.

To reduce spread of infection the government recommends:

1. cough into a tissue or your elbow, not your hand
2. wash your hands frequently, especially before meals, for 20 seconds with soap
3. avoid touching your face without washing your hands first
4. maintain social distancing: keep 2 metre distance from other people
5. wear a mask indoors and when you can’t keep your distance from others.

Beyond Blue has resources to help us stay well during this time.