Dr Bridget Clancy is an Ear, Nose, Throat & Head & Neck surgeon.

Dr Clancy provides patient-centred care in a culturally safe setting for children and adults. 

All staff are trained in cultural safety and gender diversity.

Our practice values are service to rural patients, quality, respect, integrity and innovation.

We utilise information and communication technologies to improve services to patients and referrers including

• comprehensive information for patients on our website and You Tube channel,
• online secure patient registration,
• prompt secure electronic delivery of communication to referrers,
• telehealth,
• SMS reminders,
• data capture for regular review of results of surgery and outcomes for patients,
• and patient and referrer satisfaction surveys to facilitate continuous improvement.

Effective communication during consultations, online and in print facilitates our patients’ self-care and informed consent for surgery. Patients are provided with a printed plan for treatment during their consultation.

We are changing the way we work to keep our staff and patients safe during the COVID-19 pandemic.

Wear a mask 

ENT clinics are high risk areas for COVID-19 transmission. We care for many patients who are vulnerable, having cancer treatment or too young to have COVID-19 vaccination. Surgeons and nurses will wear personal protective equipment (PPE) including N95 masks when examining patients

To protect staff and patients, masks MUST be worn when you attend the clinic. There is no plan to change this requirement. If you do not wear a mask, the surgeon may refuse to see you.

If you have a written mask exemption from your psychiatrist or respiratory physician please email it to reception staff for the attention of your surgeon. Do not enter the clinic. Ring reception from your car. The staff will let you know when the doctor is ready to see you, so that you don’t come into contact with other patients or staff.

Stay home if you are unwell

Don’t come to an appointment if you have a cold or cough, even if you have a negative RAST test. It’s not fair to other patients or our staff. Ring reception to change to a telehealth appointment or reschedule your appointment.

Please allow 1.5m distance between you and others while on site, where possible. Please do not bring other people to the appointment with you unless absolutely necessary for caring purposes; we can use phone or video calls to include others when needed.

Fees are payable on the day of service. Our current fee schedule is here.

For further information about how to care for yourself and your family during this time:

Ring the Vic Gov Corona Virus Help Line on  1800 675 398 , available 24 hours a day or visit their website  for information, updated daily.

To reduce spread of infection the government recommends:

1. cough into a tissue or your elbow, not your hand
2. wash your hands frequently, especially before meals, for 20 seconds with soap
3. avoid touching your face without washing your hands first
4. maintain social distancing: keep 2 metre distance from other people
5. wear a mask indoors and when you can’t keep your distance from others.
6. open windows and doors to improve ventilation.

Beyond Blue has resources to help us stay well during this time.