Thank you for trusting me with the care of your patients.
Protocols for ED management
If your patient needs urgent care, they should be transported to the nearest hospital emergency department.
Changes to On Call November 1
As a solo practitioner servicing a large region, sustainability is always front of mind. Safe working hours means better outcomes and safer surgery for patients.
Dr Clancy will be reducing her on call days to safe hours standards from November 1 2017.
We conduct patient satisfaction surveys annually. In 2015 our patients told us that they weren’t always clear about the next step in treatment following their consultation. All patients now receive a printed plain English explanation of their problem and a plan for what they need to do next. You will receive a copy of this plan as part of my correspondence back to you after each consultation.
Please contact Dr Clancy or the practice nurse if you have suggestions for how we can improve our care of your patients.
Surgical Audit, Peer Review and Quality activities
Dr Clancy maintains a continuous audit of surgical complications. This data is updated to the website annually and can be accessed on the Quality page.
Dr Clancy engages in self-reflective practice and peer-reviewed audit via annual presentations to the Society of Country ENT Surgeons meeting and the South West Healthcare annual surgical audit meeting.
If you are aware that your patient had a complication from surgery, an unsatisfactory improvement in symptoms after medical treatment or any other concern regarding their treatment with Dr Clancy or an Associate or Locum working in the practice, please let Dr Clancy know. You can do this via the contact page or you can call Dr Clancy directly on 5560 5411.
All referrals are triaged by the practice nurse to ensure urgent access to patients with urgent problems and to allow pre-visit tests like audiograms to be completed. We will let you know if we can’t provide an appointment for your patient within a clinically appropriate time frame. If you are concerned about your patient, please contact the practice nurse.
Pre Referral Guidelines
The Royal Victorian Eye and Ear Hospital and University Hospital Geelong have comprehensive and up to date information for doctors.
The information can help the referring doctor to:
- commence treatment before referring a patient.
- know when to refer.
- know how urgent the referral needs to be.
The guidelines can be accessed at:
We prefer to receive emails via Argus
Encrypted email referrals are received more quickly and my letter back to you can be received within a few hours. We are happy to set up alternative encrypted email providers to suit the software you are using. Please contact the practice administrative staff.
Email and SMS for patients
Data security is paramount to protect patient’s privacy and comply with national privacy legislation. Patients often request we email or text them information about their consultation; they prefer digital information to printed information. This allows them to share the information with relative and to click on links in documents to access videos and other information.
We ask patient’s consent to use SMS and email to send appointment information, appointment reminders, informed financial consent documents for surgery and links to information on our website that is already publicly available.
If a patient asks the surgeon to email information about their health that is covered by the Australian Privacy Principles (most commonly their management plan provided at the end of every consultation), a discussion allowing informed consent is undertaken and the patient makes a decision based on their weighing up of the benefits and risks of sending health information via un-encrypted email.
All correspondence between doctors is managed using RSD or encrypted email.
Dr Clancy has developed online resources including a YouTube channel to assist patients in understanding their health problems and treatment options. The videos contain animations to help explain complex problems like cholesteatoma. Dr Clancy uses these resources during consultations and patients respond well to having links to relevant resources texted to their smart phone at the end of the consultation.
The services hub has information for patients and their doctors. To cater for the differing information needs of patients, the information is presented in four ways: fast facts (just 4 things to remember), detailed FAQs, post operative instructions and video explanations.
This page, for Doctors, has protocols to help you manage common ENT problems and links to pre-referral guidelines, to help you choose when and where to refer your patients.
The registration page allow patients to complete pre-appointment information and upload their referral or other pertinent documents using an encrypted connection.
Patients can feel anxious in anticipation of office endoscopy; you can reduce their anxiety by showing them the the video of a patient having office endoscopy prior to their appointment.
You can use the information in the services hub to start treatment for your patient, before their first appointment with Dr Clancy. There are links to videos to show your patients how to use saline nasal rinses, steroid nasal sprays, ear drops, nasal ointments, first aid for blood noses and ear plugs.
After surgery, patients receive printed discharge information. This is also accessible online from their smart phones, reducing the risk of lost information.
Is there something you or your patients need from this website that you can’t find? Let us know and we’ll create new content to suit the needs of you and your patients.